Privacy Policy
This privacy policy will explain how Simon Pure Ltd (“we”/“us”) use the personal data we collect from you when you use our website, buy products from us or use our services.
We are committed to ensuring that your privacy is protected and we will only use the data we collect in accordance with this privacy policy.
We may change this privacy policy by updating this page. You should check this page from time to time – for example before you buy something from us – to ensure that you are happy with any changes.
This privacy notice was last updated in September 2021.
Topics:
What data do we collect, how do we collect it and how will we use it?
How do we store, share and retain your data?
Legal basis for using data
What are your data protection rights?
What are cookies?
How do we use cookies?
What types of cookies do we use?
How to manage your cookies
Privacy policies of other websites
How to contact us
How to contact the appropriate authorities
What data do we collect, how do we collect it and how will we use it?
You directly provide us with most of the data we collect. We’ll explain our reasons for collecting the data and our legal basis for doing so.
We collect data and process data when:
You use or view our website and/or register on our website
We collect some data automatically from you, via your browser’s cookies, when you use our website. That data includes information about your browser, network, and device; web pages you visited prior to coming to this website; your IP address and may also include details about your use of this website, including: clicks; internal links; pages visited; scrolling; searches; timestamps and what items you store in your shopping cart.
In addition to this, if you register on our website, we’ll collect your contact information, including your name, address, phone number, email address and any marketing preferences (see below).
We collect this data for running and improving our website and services, providing and managing your access to our website and services; personalising and tailoring your experience on our website and services and for analysis, insight and market research purposes to better understand your needs and ensure we are giving you what you like. Our legal basis for this is legitimate interest (see below).
You place an order
When you place an order via our website, over the phone or in person, we will collect your contact information, including your name, billing and shipping addresses, phone number, email address and any marketing preferences. We’ll also collect your order information and payment card details.
We collect this information to provide goods, services and warranties to you, to manage any account(s) you hold with us and verify your identity. Our legal basis for this is contractual obligation (see below).
As you go through checkout, this site may auto-complete your shipping and billing address by sharing what you type with the Google Places API and returning suggestions to you to improve your checkout experience.
Service emails
We may email you with messages about your order or account activity, for example to tell you that:
You’ve created a Customer Account
Your Customer Account password has been reset or updated
You’ve made a purchase
Your order has shipped
It’s not possible to unsubscribe from these messages.
You ask questions and/or we provide customer support
We will use your data to answer your contact requests and queries. Our legal basis for doing so is contractual obligation where you are a customer, or legitimate interest where you are not.
You subscribe to our marketing communications
If you choose to do this, we may collect your name, telephone number, email address and postal address. We collect this information for marketing purposes and may send you postal mail, texts and/or emails about promotional offers, events, products and services which we think may interest you. Our legal basis for doing this is either your consent or legitimate interest (see below).
You have the right at any time to stop us from contacting you for marketing purposes, so even if you have agreed to receive marketing, you may always opt out at a later date. If you no longer wish to be contacted for marketing purposes, you can contact us (see below).
You voluntarily complete a customer survey or provide feedback via email
We will collect your name and email address and any information you provide, in order to administer competitions and identify and contact competition winners. Our legal basis for doing this is your consent (see below).
Other uses of your data by us
Where we have a legal right or duty to use or disclose your information (for example in relation to an investigation by a public authority or in a legal dispute). When we process your order, we may also use your data for crime and fraud prevention, detection and related purposes.
Legal basis for using data
For each type of data we collect, we have stated a legal basis for doing so above. You can object to our processing of your data based on our legal basis of legitimate interest. If you do so and we have no other legal basis for processing your data we will stop. If we do have another legal basis we will continue to do so, subject to your legal rights.
How do we store, share, and retain your data?
Storage
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect via our website and services.
Sharing
We will never sell or rent your personal information to other organisations for marketing purposes. We will not disclose your personal information to any third party, except for those referred to below. We may share your data with:
purchasers, investors, funders and advisers if we sell our business or assets or restructure whether by merger, re-organisation or otherwise;
our legal and other professional advisers, including our auditors;
credit reference agencies where necessary for card payments;
governmental bodies, regulators, law enforcement agencies, courts/tribunals and insurers where we are required to do so:-
to comply with our legal obligations and/or the administration of justice;
to exercise our legal rights (for example in court cases);
for the prevention, detection, investigation of crime or prosecution of offenders;
for the protection of our employees and customers;
our service providers and suppliers.
In order to make certain services available to you, we may need to share your personal information with trusted third party service providers including for IT, mailing, payment services, delivery and marketing. We only allow our service providers to handle your personal information when they have confirmed that they apply appropriate data protection and security controls.
To deliver products and services to you, it is sometimes necessary to share your personal information outside of the European Economic Area (the EEA). This will typically occur when service providers are located outside the EEA or if you are based outside the EEA. These transfers are subject to special rules under data protection laws. If we transfer your personal information outside the EEA, we will ensure that the transfer will be compliant with data protection law and all personal data will be secure.
Retention
We only keep your personal data for the length of time necessary, based on the reason(s) why it was first collected and our obligations under other laws. There is no fixed period after which all record of your personal data will be deleted since this will depend on the circumstances and the purposes of the processing, for example:
We will keep your personal data relating to orders, commissions and valuations for up to 10 years, in order to continue to provide our services to you;
We may need to keep your information to establish, bring or defend legal claims. For this reason we’ll always keep your personal data for 7 years after the date it is no longer necessary for us to hold it.
At the end of the relevant period your data will be either deleted completely or anonymised, unless subject to these exceptions:
Where you have exercised your right to have the information where it applies.
Where the law requires us to keep your data for longer or delete it sooner.
Where a legal claim is in progress – we'll keep your data until that claim is concluded.
We will take steps and maintain policies to keep data retention under proper review.
What are your data protection rights?
We would like to make sure you are fully aware of all of your data protection rights. You are entitled to the following:
The right to access – You have the right to request Our Company for copies of your personal data. We may charge you a small fee for this service.
The right to rectification – You have the right to request that Our Company correct any information you believe is inaccurate. You also have the right to request Our Company to complete the information you believe is incomplete.
The right to erasure – You have the right to request that Our Company erase your personal data, under certain conditions.
The right to restrict processing – You have the right to request that Our Company restrict the processing of your personal data, under certain conditions.
The right to object to processing – You have the right to object to Our Company’s processing of your personal data, under certain conditions.
The right to data portability – You have the right to request that Our Company transfer the data that we have collected to another organisation, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us via the details below.
Cookies
This website uses cookies and similar technologies, which are small files or pieces of text that download to a device when a visitor accesses a website or app. For further information, visit allaboutcookies.org.
How do we use cookies?
This website collects personal data, sometimes using cookies, when you use or view our website, register on our website and purchase products via our website, as explained above.
What types of cookies do we use?
These functional and required cookies are always used, which allow Squarespace, our hosting platform, to securely serve this website to you. These analytics and performance cookies from Squarespace and these Universal Analytics cookies from Google are used on this site, only when you acknowledge our cookie banner. We use analytics cookies to view site traffic, activity, and other data.
This website also uses font files from Google Fonts and Adobe Fonts. To properly display this site to you, servers where the font files are stored may receive personal information about you, including information about your browser, network, or device and your IP address.
How to manage cookies
You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.
Privacy policies of other websites
Our website may contain links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.
How to contact us
If you have any questions about our privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.
Email us at: web@simonpure.co.uk
Call us: 01483 506111
Or write to us at: Simon Pure Ltd, 3 Smithbrook Kilns, Horsham Road, Cranleigh GU6 8JJ
How to contact the appropriate authority
Should you wish to report a complaint or if you feel that we have not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office.
Website: www.ico.org.uk
Address: The Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, SK9 5AF